Privacy Policy
Effective Date: 1st July 2026
1. Overview
Welcome to Lucky Tiger Australia ("we", "us", "our").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or interact with us.
This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2. About Us
Business Name: Lucky Tiger Australia
ABN: 29425301504
Location: New South Wales, Australia
Email: hello@lucky-tiger.com.au
Website: https://www.lucky-tiger.com.au
If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.
3. Information We Collect
We may collect personal information such as:
Your full name
Email address
Billing and shipping address
Phone number
Order details and purchase history
Payment confirmation details (not full card details)
We do not collect or store your credit card details.
We may also collect non-personal information such as browser type, device information, and website usage data to improve our services.
4. How We Collect Information
We collect personal information when you:
Place an order on our website
Create an account
Subscribe to our mailing list (if applicable)
Contact us via email or forms
Browse or interact with our website (via cookies and analytics tools)
5. Use of Personal Information
We use your personal information to:
Process and fulfil your orders
Deliver physical and digital products
Provide customer support
Communicate with you about your order
Manage customer accounts
Send marketing communications
Improve our website and services
Detect fraud and protect our business
Comply with legal obligations
6. Payment Processing
All payments are processed securely through Squarespace and its third-party payment providers.
We do not collect, store, or have access to your full credit card details. Your payment information is handled directly by Squarespace and its secure payment systems.
We encourage you to review Squarespace’s privacy policy for more information on how your payment data is handled.
7. Disclosure of Personal Information
We may share your personal information with trusted third parties only where necessary, including:
Payment processors (e.g. Squarespace Payments)
Shipping and delivery providers
Email or marketing service providers (if used)
Legal or regulatory authorities if required by law
We do not sell or rent your personal information to third parties.
8. Marketing Communications
With your consent, we may send newsletters, promotions, product updates, and educational content.
You may unsubscribe from marketing emails at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us directly.
We will not send marketing communications if you have opted out.
9. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Cookies help us:
Remember user preferences
Analyse website performance
Improve our products, services, and website functionality
Measure marketing effectiveness
You can manage or disable cookies through your browser settings, although some website features may not function correctly.
10. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
To do so, please contact us using the details below. We may require verification of your identity before processing requests.
12. Third-Party Services
We use third-party services such as Squarespace to operate our website and process payments.
These providers have their own privacy policies, and we recommend reviewing them to understand how your information is handled.
We are not responsible for the privacy practices of third-party services.
13. Children’s Privacy
Although our products are designed for children and educational use, we do not knowingly collect personal information directly from children.
All purchases must be made by an adult or with the consent of a parent or legal guardian.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
hello@lucky-tiger.com.au