Terms & Conditions

Effective Date: 1st July 2026

1. Introduction

Welcome to Lucky Tiger Australia ("we", "us", "our").

These Website Terms & Conditions govern your use of our website located at https://www.lucky-tiger.com.au and the purchase of products from us.

By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you must not use our website.

2. About Us

Business Name: Lucky Tiger Australia

ABN: 29425301504

Location: New South Wales, Australia

Email: hello@lucky-tiger.com.au

Website: https://www.lucky-tiger.com.au

3. Eligibility

To place an order through our website, you must be at least 18 years old or have the permission and supervision of a parent or legal guardian.

By placing an order, you represent that you meet these requirements and are legally capable of entering into a binding agreement.

Our products are intended for children, families, educators, and schools; however, purchases made through this website must be completed by an adult or with the involvement of a parent or legal guardian.

4. Products

We offer a range of educational and children's products, including:

  • Children's books and ebooks

  • Educational posters 

  • Printable educational resources (including posters, flash cards, ) 

  • Digital products (including images, posters, and flash cards) 

  • Games 

  • Gifts 

  • Other educational materials and resources 

We make reasonable efforts to ensure that product descriptions, images, pricing, colours, dimensions, and specifications displayed on our website are accurate and up to date.

However, we do not warrant that all product information is error-free, complete, or current. Actual colours, appearance, and printed results may vary depending on device screens, printers, materials, lighting conditions, and manufacturing processes.

We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

5. Orders

All orders placed through our website are subject to acceptance and product availability. Receipt of an order confirmation or payment does not constitute our acceptance of an order.

We reserve the right, at our sole discretion, to:

  • Refuse or reject any order; 

  • Cancel an order at any time prior to dispatch or delivery; 

  • Limit the quantities of products available for purchase; 

  • Correct errors or inaccuracies relating to product descriptions, availability, or pricing; and 

  • Decline orders that appear to be fraudulent, unauthorised, or in breach of these Terms and Conditions. 

If we cancel an order after payment has been received, we will notify you and provide a full refund of the amount paid for the cancelled order using the original payment method, unless otherwise agreed.

6. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

As we are not registered for Goods and Services Tax (GST), GST is not charged on any of our products.

We reserve the right to change prices, promotions, and product offerings at any time without prior notice.

Any price changes will not affect orders that have already been accepted and paid for. The price applicable to your order will be the price displayed at the time your order is placed, subject to correction of any pricing errors.

In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund of any amounts paid.

7. Payment

Full payment must be received and cleared before any physical products are shipped or digital products are delivered or made available for download.

All payments are securely processed through Squarespace’s third-party payment system. We do not collect, store, or have access to your full credit card details at any time. Your payment information is handled directly by Squarespace and its payment processing partners in accordance with their security and privacy standards.

By placing an order, you agree to comply with the terms and conditions of Squarespace and its payment providers.

We reserve the right to refuse or cancel any order where payment has not been successfully processed or is suspected to be fraudulent or unauthorised.

8. Digital Products

Licence

When you purchase a digital product from our website, you are granted a limited, non-exclusive, non-transferable, and revocable licence to use the product.

This licence allows use of the digital product for personal, family, educational, or classroom purposes only.

Purchase of a digital product does not transfer ownership of the intellectual property. All rights, title, and interest in the content remain with us or the original rights holder.

Restrictions

Unless permitted in writing, you must not:

  • Share, distribute, or provide digital files to any third party 

  • Upload or host files on websites, cloud libraries, or file-sharing platforms 

  • Resell, sublicense, or commercially exploit the digital products in any form 

  • Modify, adapt, or create derivative works for redistribution or resale 

  • Remove, alter, or obscure any copyright notices or branding 

  • Use the products for commercial resale or mass distribution 

Any unauthorised use of our digital products constitutes a breach of these Terms and may result in termination of your licence and legal action where appropriate.

We reserve the right to update or modify these Digital Product Licence Terms at any time without prior notice.

9. Physical Product Delivery

We deliver physical products within Australia and to selected international destinations.

All delivery timeframes provided on our website or in order confirmations are estimates only and are not guaranteed. Delivery times may vary depending on location, shipping method, and external factors.

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Postal or courier service delays 

  • Customs processing and import inspections 

  • Severe weather events or natural disasters 

  • Strikes, transport disruptions, or other carrier-related issues 

  • Any other unforeseen circumstances outside our control 

Risk in the goods passes to you upon delivery to your nominated address.

It is your responsibility to ensure that the delivery address provided is complete and accurate. We are not liable for orders delivered to incorrectly provided addresses.

10. Returns and Refunds

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Under the ACL, you may be entitled to a repair, replacement, refund, or other remedy where goods or services:

  • Are faulty or defective 

  • Are not as described 

  • Are not fit for their intended purpose 

  • Do not meet applicable consumer guarantees 

Where a product is found to have a major failure under the ACL, you are entitled to a remedy in accordance with the law.

Change of Mind

We are not required to provide a refund or replacement for change-of-mind purchases.

However, at our discretion, we may offer an exchange, store credit, or other resolution in certain circumstances. Any such offers are made on a case-by-case basis and do not constitute an obligation.

Digital Products

Due to the nature of digital products, all sales are final once the product has been downloaded, accessed, or delivered, except where required by law.

This does not affect your rights under the Australian Consumer Law. If a digital product is faulty, inaccessible, or not as described, we will provide a remedy in accordance with applicable consumer guarantees.

To request a refund or report an issue, please contact us within a reasonable timeframe after purchase, including details of the issue and proof of purchase.

11. Intellectual Property

All content on this website, including but not limited to product designs, illustrations, images, text, graphics, downloadable files, and educational materials, is owned by us or licensed to us and is protected by copyright and other intellectual property laws.

You are granted a limited licence to use purchased products in accordance with these Terms. No ownership or intellectual property rights are transferred to you upon purchase.

You must not copy, reproduce, distribute, modify, publish, or commercially exploit any content from this website without our prior written permission, except as expressly permitted under your licence for purchased products.

Unauthorised use of our intellectual property may result in termination of your access to our products and legal action.

12. User Conduct

You agree not to:

  • Use the website unlawfully 

  • Attempt unauthorised access to our systems 

  • Interfere with website functionality 

  • Upload malicious software 

  • Violate any applicable laws or regulations 

We reserve the right to restrict access for misuse.

13. Educational Content Disclaimer

Our books and educational resources are provided for general educational and informational purposes.

While we make reasonable efforts to ensure accuracy, we do not guarantee:

  • Educational outcomes 

  • Academic performance 

  • Suitability for every child or learning environment 

Parents, guardians, teachers, and educators remain responsible for determining suitability for individual children.

14. Children's Safety

Our website is intended for use by parents, guardians, teachers, schools, and other adult users.

While our products are designed for children’s education and enjoyment, we do not collect personal information directly from children without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without consent, please contact us so we can take appropriate steps to remove that information.

For more information about how we handle personal data, please refer to our Privacy Policy.

15. Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us.

We are not responsible for the content, accuracy, availability, or privacy practices of any third-party websites or services. The inclusion of any links does not imply endorsement or approval of those websites or their operators.

Accessing third-party websites is at your own risk, and we recommend that you review their terms and privacy policies before using them.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website or products.

Our total liability for any claim arising from a purchase is limited, at our discretion, to:

  • Replacement of the product; or 

  • Refund of the amount paid for the product 

We do not exclude or limit any rights or remedies available to you under the Australian Consumer Law that cannot be excluded by law.

17. Privacy

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs).

Personal information collected through our website is used solely for purposes such as processing orders, delivering products, customer support, and improving our services.

We use third-party service providers, including Squarespace, to process payments and manage certain website functions. These providers may store and process your data in accordance with their own privacy policies.

For more information on how your data is collected, used, and stored, please refer to our Privacy Policy.

18. Website Availability

We aim to ensure that our website is available and operating smoothly at all times. However, we do not guarantee uninterrupted or error-free access.

We may, from time to time and without prior notice, suspend or restrict access to the website for maintenance, updates, security improvements, or other operational reasons.

We also reserve the right to modify, update, or discontinue any part of the website or its features at any time without liability to you.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

20. Changes to These Terms

We may update or amend these Terms & Conditions from time to time at our discretion.

Any changes will be published on our website with an updated effective date. It is your responsibility to review the Terms periodically to stay informed of any updates.

Your continued use of our website or services after any changes are published constitutes your acceptance of the updated Terms & Conditions.

21. Contact Us

Lucky Tiger Australia

Email: hello@lucky-tiger.com.au

Address:  10 Boomerang Road Collaroy Plateau NSW 2097

Website: https://www.lucky-tiger.com.au